Last updated: November 9, 2026
These terms govern use of CallBalloon's website and missed-call text-back service ("Service"). By using the Service you agree to them.
CallBalloon automatically sends a text message to a person whose call to a participating business went unanswered, and logs the call and any replies for that business. Businesses that subscribe ("Customers") are responsible for how they use the Service and the follow-up they send.
Customers agree to use the Service only for lawful purposes, to comply with telecommunications and messaging laws (including honoring opt-outs), to forward calls only for numbers they are authorized to use, and not to use the Service to send spam, unlawful, harassing, or deceptive messages.
The Service is offered for a flat monthly subscription fee agreed with each Customer. Customers may cancel at any time; cancellation takes effect at the end of the paid period unless otherwise agreed.
We work to keep the Service available but do not guarantee uninterrupted operation. The Service depends on third-party carriers and providers outside our control.
The Service is provided "as is." To the fullest extent permitted by law, CallBalloon is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, and our total liability is limited to the fees paid by the Customer in the three months before the claim.
We may update these terms and will post the new date above. Continued use means you accept the changes.
These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.
CallBalloon, hello@callballoon.com