Privacy Policy

Last updated: November 9, 2026

CallBalloon ("CallBalloon," "we," "us") provides software that automatically sends a text message to people whose phone calls a participating local business misses. This policy explains what information we collect, how we use it, and your choices. Contact us anytime at hello@callballoon.com.

Information we collect

From people who call a participating business: the phone number that called, the date and time of the missed call, and any text messages exchanged in the conversation that follows.
From business customers: business name, contact name, email address, business phone number, and billing details handled by our payment processor.
Website visitors: basic technical information such as browser type and pages viewed, through our hosting provider.

How we use information

To send an automated text reply to a missed call on behalf of the business that was called.
To deliver the conversation to that business so it can follow up.
To log missed calls and replies and to produce summary reports for the business.
To operate, secure, and support the service, and to meet legal requirements.

SMS messaging

When you call a participating business and the call is not answered, you may receive a text message sent on that business's behalf. This is a response to the call you placed. We do not send promotional or marketing messages through this service. Message frequency varies based on your conversation; typically one automated message per missed call. Message and data rates may apply.

To opt out: reply STOP to any message and you will receive no further messages. Reply HELP for help, or email hello@callballoon.com.

No sale or sharing of mobile information

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed to deliver messages (see below).

Who we share information with

We share information only with service providers that help us run the service, such as our messaging carrier and platform provider (Twilio), our hosting provider, and our payment processor. They may use it only to perform services for us. We may also disclose information if required by law or to protect rights and safety.

Data retention and security

We keep call and message logs only as long as needed to provide the service to the business or as required by law, then delete or anonymize them. We use reasonable technical and organizational safeguards, but no system is completely secure.

Your choices

You may opt out of texts at any time by replying STOP. To ask about, correct, or delete information we hold about you, email hello@callballoon.com.

Children

Our service is for businesses and is not directed to children under 13. We do not knowingly collect their information.

Changes

We may update this policy and will post the new date above.

Contact

CallBalloon, hello@callballoon.com